Calendar Setup
We display Guru calendars and availabilities on Guru Profiles, allowing customers to check availability before making a booking.
It is possible to connect your personal and/or business calendars to your HiiGuru account. To do this, please reference the following instructions:
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Adding an Outlook Calendar to your HiiGuru Google Calendar: https://www.androidpolice.com/add-outlook-calendar-google-calendar-how-to/
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Adding a separate Google Calendar to your HiiGuru Google Calendar: https://support.google.com/calendar/answer/37100?hl=en&ref_topic=10510447&sjid=12545877885829522500-EU
In the calendar, you will need to block out your busy times with a busy event with your name followed by 'Busy' (i.e. ‘XXX Busy'). The free/open times are when you will be bookable. For example, if you would like to be available from 9am-5pm, then you will need to create 2 events: 12am-9am and 5pm-12am and mark them as ‘XXX Busy’ (See below example for reference). Please feel free to make yourself as busy or available as you'd like. Please check your own profile to see if the times look correct, and adjust accordingly.
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To ensure smooth operations, please ensure to:
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Keep your calendar up to date, to avoid any accidental bookings / need for rescheduling
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Turn on HiiGuru email account notifications so you see when you receive a booking (we allow bookings up to 2 hours ahead of the session time) or a customer enquiry (people can email you directly)
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Stay on top of your WhatsApp message notifications, as we may message you for last-minute opportunities or urgent updates
How to use Jitsi for your Meetings
Your personal meeting room has been set up for you. The customer will receive this automatically in their booking confirmation. You need to follow the steps below to start your meeting:
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Once a customer makes a booking, you will receive the email titled 'Congrats, you just got booked!'
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Open up the email before your session, scroll down to Step 3 & click on the meeting link
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You will be automatically taken to your meeting room in a new window, write your name in the designated box on the left hand side of the screen
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A pop-up notification will say 'Waiting for a moderator'. Since this is your meeting room, you will need to claim your role as the moderator. This is critical as otherwise the meeting will not start.
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On the pop-up notification, click 'Log In' > Sign in with Google and use your email address to log in to Jitsi Meet.
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Please make sure to record your session by clicking the three dots at the bottom of your screen and selecting 'Start Recording' from the dropdown menu
A few important things to note:
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You must use Jitsi with Chrome and on a computer/laptop
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If you are screen sharing during the meeting, please make sure that the shared screen is selected as your main view on the screen. Otherwise the recording won't show the screen share. Unlike Zoom, Jitsi recordings show exactly what you see on your screen.
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Please make sure to record the meeting, save the recording after the meeting and share it with the HiiGuru Operations team after every meeting. You can do this by uploading the file to your HiiGuru Google Drive, or sending a link/file to operations@hiiguru.com if you have migrated away from using your HiiGuru Google account.
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If you need any help signing in or would like to try Jitsi Meet before your session, feel free to drop us an email and we will do our best to assist you.
Messaging a Customer
When you log into your www.hiiguru.com account, you can find the messaging section in the left menu of your account.
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To start a message with a customer, go to 'Messages' and press the plus sign and select the customer you want to message.
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