Calendar Setup
Setting Your Availability on HiiGuru
Your availability is displayed directly on your HiiGuru profile, so customers can see when you’re free before booking a session. To make sure you’re only booked at times that suit you, it’s important to keep your calendar accurate and up to date.
Follow the steps below to set up your availability correctly.
🛠️ How to mark yourself as unavailable
You’ll need to block out the hours you do not want to be booked. Any time not marked as busy will be shown as available on your HiiGuru profile.
Here’s how to do it:
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Log in to your HiiGuru Google account
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Go to your Google Calendar
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Block your calendar daily from 12:00am until your working hours begin
For example, if you’re available from 9:00am, create a busy event from 12:00am to 9:00am -
Block your calendar daily from the end of your working hours until 12:00am
For example, if you finish at 5:00pm, create a second busy event from 5:00pm to 12:00am
Use the event title format: [Your Name] Busy
(e.g. “Alex Busy”). This allows our system to recognise the block and hide that time from your availability.
⏰ Why this matters
Blocking out the full unavailable hours (midnight to morning and evening to midnight) prevents customers in different time zones from seeing your profile as available during your off hours. It helps avoid accidental bookings at odd hours and gives a consistent availability window.
✅ Keep your calendar up to date
You’re in control of your own calendar.
Update your busy blocks as needed—whether you’re taking a holiday, changing your working hours, or making room for something else.
Once updated, check your HiiGuru profile to make sure your availability is showing correctly.
🎥 Watch the video tutorial below for step-by-step instructions on how to set up your calendar
Staying Up to Date
To ensure everything runs smoothly—for both you and your customers—please make sure you’re regularly checking and updating your setup.
📅 Keep your calendar up to date
Keeping your availability accurate helps avoid accidental bookings or the need to reschedule.
Customers can book sessions with as little as 2 hours’ notice, so it’s important that your calendar always reflects your true availability.
📧 Enable email notifications
Make sure email notifications are turned on for your HiiGuru Google account.
Booking confirmations and customer messages will be sent here, and some customers may contact you directly via email after booking.
💬 Check WhatsApp regularly
We may occasionally contact you via WhatsApp with last-minute bookings, urgent updates, or new opportunities. Please check your messages regularly to avoid missing anything important.
🔄 Optional: Connect your other calendars
To avoid double bookings, you can sync your personal or work calendars with your HiiGuru Google Calendar. This is especially useful if you use multiple calendars to manage your time.
Here’s how to do it:
💬 Questions?
We’re here to help!
📱 WhatsApp: +44 7887 008 418
📧 Email: operations@hiiguru.com
How to use Jitsi Meet
Logging in and Using Jitsi
Welcome to your personal meeting room!
Your personal Jitsi Meet room is ready to use. Customers automatically receive the link in their confirmation email, so there’s nothing you need to send.
Here’s how to access your room and start a session:
📨 Step 1: You’ve been booked
After a customer books a session, you’ll receive an email titled “Congrats, you just got booked!”
This email contains your unique meeting room link.
🔗 Step 2: Open your meeting room
Before the session starts:
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Open the email
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Scroll to Step 3
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Click the meeting link
Your personal Jitsi Meet room will open in a new browser window.
👤 Step 3: Enter your name
You’ll see a box on the left side of the screen.
Type your name here—this is how the customer will identify you.
🔑 Step 4: Become the moderator
A pop-up message will appear saying “Waiting for a moderator.”
Since this is your room, you must log in to start the session:
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Click ‘Log In’
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Choose ‘Sign in with Google’
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Log in using your email address
Once logged in, you’ll become the moderator and the session will begin.
If you don’t log in, the customer will stay on the waiting screen.
⚙️ Technical requirements
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Jitsi must be used on Google Chrome
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You must use a laptop or desktop (not a mobile or tablet)
🎥 Watch the step-by-step tutorial below to see how to log in and start your session:
Recording Your Session on Jitsi
You must record each session and send the recording to the HiiGuru Operations team. Follow the steps below to do this correctly.
🎥 Step 1: Start the recording
Once the session has started:
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Click the three dots at the bottom of your screen
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Select ‘Start Recording’
🛑 Important: Jitsi only records what you see.
If you’re screen sharing, make sure your shared screen is selected as the main view.
If it isn’t, the recording will not capture it.
📥 Step 2: Stop and save the file
When the session ends:
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Click ‘Stop Recording’
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A prompt will appear asking you to save the file—make sure to do this
If you close the window without stopping the recording, the file will not be saved.
📤 Step 3: Upload and share
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Upload the saved file to your HiiGuru Google Drive folder
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Send the file link to: operations@hiiguru.com
This step must be completed after every session.
✅ Quick checklist:
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Use Chrome on a laptop/desktop
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Always start the recording at the beginning
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Select the screen share as the main view if sharing
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Stop and save the recording properly
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Upload and share with the HiiGuru team
🎥 Watch the tutorial below for a full walkthrough on how to record and share your session:
Messaging a Customer
When you log into your www.hiiguru.com account, you can find the messaging section in the left menu of your account.
To start a message with a customer, go to 'Messages' and press the plus sign and select the customer you want to message.